HIA Support Officer

Job Title: HIA Support Officer

Location: Twickenham, TW1 3BZ - Full time Office Based

Hourly rate 17.50 PAYE / 23.10 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Key Responsibilities

• Be the first point of contact for HIA enquiries, providing empathetic and informed support.
• Manage and process documentation for grants and adaptive works.
• Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors.
• Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments.
• Ensure contractor work meets specifications before authorising payments.
• Prioritise urgent repairs and provide feedback following complaints.
• Produce reports and maintain accurate records for insurance and audit purposes.

We're looking for someone who is:

• Experienced in financial/payment systems and multi-disciplinary environments.
• Skilled in raising invoices, processing payments, and working under pressure.
• Empathetic and confident in communicating with vulnerable clients.
• Detail-oriented with excellent written and verbal communication skills.
• Proficient in using IT systems and databases.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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