Job Description
Join us on an exciting journey to revolutionize healthcare through innovative technologies. We are seeking dedicated professionals passionate about transforming patient care and enhancing clinician experiences. As a committed leader in healthcare technology, you will play a vital role in optimizing electronic healthcare systems for our valued clients.
We are looking for a client-focused and detail-oriented Senior Delivery Consultant who will take the lead on change and incident management for a pivotal healthcare client. In this position, you will act as a trusted advisor, ensuring the smooth operation of critical electronic healthcare systems that significantly impact clinicians and the quality of patient care.
If you thrive on tackling complex challenges, fostering strong client relationships, and driving impactful outcomes, this is your opportunity to make a difference in healthcare technology.
Location & Travel Requirements
Remote role based in the United States
U.S. citizenship required
Requires 80% travel to client sites
What You'll Do
Act as the primary point of contact and trusted advisor for all change and incident management activities at client sites.
Lead the end-to-end lifecycle of incidents and defects, ensuring timely resolution and proactive communication.
Manage change requests and system enhancements, collaborating with technical teams and stakeholders to deliver impactful improvements.
Analyze system trends, performance data, and client feedback to identify and drive opportunities for continuous improvement.
Develop and implement clear communication strategies, including executive updates, reports, and presentations.
Collaborate with consulting, product, engineering, and support teams to anticipate client needs and ensure successful outcomes.
Experience
5+ years in client-facing healthcare IT roles, particularly with EHR/EMR systems (Cerner Millennium strongly preferred).
Demonstrated experience managing incident and change processes in healthcare or clinical settings.
Skills
Strong understanding of ITIL practices, including incident and change management.
Excellent communication, stakeholder management, and negotiation skills.
Analytical mindset with a zeal for problem-solving and process improvement.
Preferred Certifications
ITIL Foundation, CSM/CSP, or similar.
Cerner or other EHR/EMR certifications.
What Success Looks Like
You will proactively manage incidents, changes, and enhancements, ensuring a seamless experience for clinicians and administrative users. Your contributions will lead to improved client satisfaction, increased system adoption, and better patient care outcomes.
At Oracle, we strive to leverage our resources and expertise to create a meaningful impact in healthcare. We believe that personal connections matter, and the work we do can truly make a difference in the lives of providers and patients alike.
Disclaimer:
Some U.S. based or client-facing roles may require compliance with health-related mandates and/or drug testing requirements.
Salary Information
Hiring range in USD from $28.94 to $71.30 per hour; annual salary from $60,200 to $148,300. May be eligible for equity.
Oracle provides a comprehensive benefits package that includes:
Medical, dental, and vision insurance
Short and long-term disability insurance
Life and AD&D insurance
Health care and dependent care Flexible Spending Accounts
401(k) savings plan with company match
Flexible paid time off and sick leave
Paid parental leave and adoption assistance
Employee Stock Purchase Plan
Voluntary benefits including auto, homeowner, and pet insurance
We welcome your application!
About Us
Oracle combines data, infrastructure, applications, and expertise to drive healthcare innovations. With AI embedded in our solutions, we empower customers to enhance care and operational efficiency. Join us in creating a better future in healthcare.
We are dedicated to promoting a diverse and inclusive workforce that supports all employees through competitive benefits, flexible options, and community engagement programs.
Oracle is an Equal Employment Opportunity Employer. We encourage applications from qualified individuals regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.